Alaiko - DHL API outage leads to delayed tracking data – Incident details

All systems operational

DHL API outage leads to delayed tracking data

Resolved
Degraded performance
Started over 2 years agoLasted about 19 hours

Affected

Order processing & fulfillment updates

Degraded performance from 2:48 PM to 10:09 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Identified
    UTC
    Identified

    The DHL tracking API is down which means that we cannot fetch tracking events for orders with shipping option "DHL" and "Warenpost".
    We are in close contact with DHL and they are currently resolving the issue.