Alaiko Status - Incident history https://status.alaiko.com Alaiko Mon, 22 Jul 2024 12:19:15 +0000 Issue with dispatching end-customer facing emails via Alaiko Type: Incident Duration: 21 hours and 51 minutes Affected Components: Service portals Jul 22, 12:19:15 GMT+0 - Identified - Unfortunately we identified an issue which affects the sending of end-customer facing emails via Alaiko. Since Saturday, no customer service automation, return label/instruction and tracking emails are being sent out. We have identified the root cause and are working on a solution. Jul 23, 10:10:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 51 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>12:19:15</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately we identified an issue which affects the sending of end-customer facing emails via Alaiko. Since Saturday, no customer service automation, return label/instruction and tracking emails are being sent out. We have identified the root cause and are working on a solution..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>10:10:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 22 Jul 2024 12:19:15 +0000 https://status.alaiko.com/incident/clywyepq7190049hwn7rjt3tac8 https://status.alaiko.com/incident/clywyepq7190049hwn7rjt3tac8 DHL API outage leads to delayed tracking data Type: Incident Duration: 19 hours and 21 minutes Affected Components: Order processing & fulfillment updates Jan 16, 14:48:12 GMT+0 - Identified - The DHL tracking API is down which means that we cannot fetch tracking events for orders with shipping option "DHL" and "Warenpost". We are in close contact with DHL and they are currently resolving the issue. Jan 17, 10:09:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 hours and 21 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>14:48:12</var> GMT+0</small><br><strong>Identified</strong> - The DHL tracking API is down which means that we cannot fetch tracking events for orders with shipping option "DHL" and "Warenpost". We are in close contact with DHL and they are currently resolving the issue..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>10:09:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Jan 2024 14:48:12 +0000 https://status.alaiko.com/incident/clrggxw9k27097baod0xtc65yp https://status.alaiko.com/incident/clrggxw9k27097baod0xtc65yp Issues with the Alaiko Application Type: Incident Duration: 3 hours and 1 minute Affected Components: Dashboard (app.alaiko.com) Sep 7, 13:19:41 GMT+0 - Monitoring - The Alaiko application is up and running again. We are carefully monitoring as Amazon Web Services has not provided an official issue resolution statement yet. Sep 7, 15:44:08 GMT+0 - Resolved - After monitoring our system closely, we confirm that the issues are resolved. And our system is fully operational. Sep 7, 12:43:00 GMT+0 - Investigating - The Alaiko application is currently not operating as usual. User experience partial outages when requesting data. We are currently investigating this incident. Sep 7, 13:18:34 GMT+0 - Identified - Amazon Web Services reported an issue on their side which is affecting ours and many other applications. Type: Incident

Duration: 3 hours and 1 minute

Affected Components:

<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:19:41</var> GMT+0</small><br><strong>Monitoring</strong> - The Alaiko application is up and running again. We are carefully monitoring as Amazon Web Services has not provided an official issue resolution statement yet..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>15:44:08</var> GMT+0</small><br><strong>Resolved</strong> - After monitoring our system closely, we confirm that the issues are resolved. And our system is fully operational..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:43:00</var> GMT+0</small><br><strong>Investigating</strong> - The Alaiko application is currently not operating as usual. User experience partial outages when requesting data. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>13:18:34</var> GMT+0</small><br><strong>Identified</strong> - Amazon Web Services reported an issue on their side which is affecting ours and many other applications..</p> ]]> Thu, 7 Sep 2023 12:43:00 +0000 https://status.alaiko.com/incident/clm95siby39594bcom8wp68ovq https://status.alaiko.com/incident/clm95siby39594bcom8wp68ovq DHL API outage leads to delayed tracking data Type: Incident Duration: 5 hours and 4 minutes Affected Components: Order processing & fulfillment updates Jul 5, 11:00:00 GMT+0 - Identified - The DHL tracking API is down since today 1pm which means that we cannot fetch tracking events for orders with shipping option "DHL" and "Warenpost". We are in close contact with DHL and they are currently resolving the issue. Jul 5, 14:20:41 GMT+0 - Monitoring - For more information, visit the DHL status page: https://status.api.dhl.com/ Jul 5, 16:03:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 4 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - The DHL tracking API is down since today 1pm which means that we cannot fetch tracking events for orders with shipping option "DHL" and "Warenpost". We are in close contact with DHL and they are currently resolving the issue..</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:20:41</var> GMT+0</small><br><strong>Monitoring</strong> - For more information, visit the DHL status page: https://status.api.dhl.com/.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:03:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 5 Jul 2023 11:00:00 +0000 https://status.alaiko.com/incident/cljpqxs0w53630bzn4sdhdrt7s https://status.alaiko.com/incident/cljpqxs0w53630bzn4sdhdrt7s Partial outage for inventory section of the dashboard Type: Incident Duration: 24 minutes Affected Components: Dashboard (app.alaiko.com) Apr 24, 15:06:23 GMT+0 - Investigating - We are currently investigating this incident. Apr 24, 15:16:28 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 24, 15:24:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 24, 15:30:46 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 24 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:06:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:16:28</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:24:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:30:46</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Apr 2023 15:06:23 +0000 https://status.alaiko.com/incident/clguz10js438664violi8ltiyel https://status.alaiko.com/incident/clguz10js438664violi8ltiyel DHL Return API has disruptions Type: Incident Affected Components: Service portals, Order Overview Mar 17, 09:00:00 GMT+0 - Resolved - DHL reported that the DHL Return API has disruptions since Friday, 17.03.2023 10am CET. This can lead to failures when trying to generate a DHL return label from the end customer facing returns portal as well as the Alaiko order overview. --- DHL has confirmed that their service is fully up and running since Friday, 17.03.2023 12:30pm again. Type: Incident

Affected Components: ,

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Resolved</strong> - DHL reported that the DHL Return API has disruptions since Friday, 17.03.2023 10am CET. This can lead to failures when trying to generate a DHL return label from the end customer facing returns portal as well as the Alaiko order overview. --- DHL has confirmed that their service is fully up and running since Friday, 17.03.2023 12:30pm again. .</p> ]]> Fri, 17 Mar 2023 09:00:00 +0000 https://status.alaiko.com/incident/clfcgofg92590qhoo15yjtang https://status.alaiko.com/incident/clfcgofg92590qhoo15yjtang Service portals not available for some end users Type: Incident Duration: 59 minutes Affected Components: Service portals Feb 24, 13:39:48 GMT+0 - Investigating - We are currently investigating this incident. Feb 24, 14:38:31 GMT+0 - Resolved - We just resolved the issue! Reason was a CDN caching issue. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>13:39:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>14:38:31</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue! Reason was a CDN caching issue..</p> ]]> Fri, 24 Feb 2023 13:39:48 +0000 https://status.alaiko.com/incident/cleikyf9e733225h9n4730fb1fx https://status.alaiko.com/incident/cleikyf9e733225h9n4730fb1fx Alaiko OS operational admin dashboard issues Type: Incident Duration: 1 day, 6 hours and 4 minutes Affected Components: Dashboard (app.alaiko.com) Feb 7, 10:00:00 GMT+0 - Identified - We are experiencing an issue with one of our data ingestion tools. Information in the admin panel dashboards might not have the most recent data (up to 1 day old). Order processing and other systems are not impacted. Feb 8, 16:03:38 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 day, 6 hours and 4 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are experiencing an issue with one of our data ingestion tools. Information in the admin panel dashboards might not have the most recent data (up to 1 day old). Order processing and other systems are not impacted..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:03:38</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 7 Feb 2023 10:00:00 +0000 https://status.alaiko.com/incident/cldvuxno2316034n3a94nhs3l https://status.alaiko.com/incident/cldvuxno2316034n3a94nhs3l app.alaiko.com is unavailable due to temporary issues in service resolution Type: Incident Duration: 15 minutes Affected Components: Dashboard (app.alaiko.com) Jan 10, 19:45:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 10, 20:00:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>19:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 10</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Tue, 10 Jan 2023 19:45:00 +0000 https://status.alaiko.com/incident/clcrcndw13316h9odbk9lfkhg https://status.alaiko.com/incident/clcrcndw13316h9odbk9lfkhg Return portal: DHL label generation fails (major outage of DHL API) Type: Incident Duration: 2 hours and 18 minutes Affected Components: Service portals Sep 2, 17:37:39 GMT+0 - Identified - The DHL Return API is experiencing a major outage. Hence, it is currently not possible generate a return label for DHL from the Alaiko returns portal and the Alaiko Operating System. The function will resume once the DHL Return API resumes regular operation. To check the status with DHL visit: https://status.api.dhl.com/ Sep 2, 19:55:42 GMT+0 - Resolved - DHL has resolved the issue: "All systems are operational". https://status.api.dhl.com/ Type: Incident

Duration: 2 hours and 18 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>17:37:39</var> GMT+0</small><br><strong>Identified</strong> - The DHL Return API is experiencing a major outage. Hence, it is currently not possible generate a return label for DHL from the Alaiko returns portal and the Alaiko Operating System. The function will resume once the DHL Return API resumes regular operation. To check the status with DHL visit: https://status.api.dhl.com/.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>19:55:42</var> GMT+0</small><br><strong>Resolved</strong> - DHL has resolved the issue: "All systems are operational". https://status.api.dhl.com/.</p> ]]> Fri, 2 Sep 2022 17:37:39 +0000 https://status.alaiko.com/incident/cl7kre8jq130673j2n3jr3ga691 https://status.alaiko.com/incident/cl7kre8jq130673j2n3jr3ga691 The Alaiko application is currently unavailable because we are unable to reach our cloud instance. Type: Incident Duration: 17 hours and 20 minutes Affected Components: Dashboard (app.alaiko.com) Aug 9, 06:28:59 GMT+0 - Identified - We are continuing to work on a fix for this incident with highest priority. Aug 9, 06:46:19 GMT+0 - Resolved - We fully resolved the issue. Type: Incident

Duration: 17 hours and 20 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:28:59</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident with highest priority..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>06:46:19</var> GMT+0</small><br><strong>Resolved</strong> - We fully resolved the issue..</p> ]]> Tue, 9 Aug 2022 06:28:59 +0000 https://status.alaiko.com/incident/cl6lsxw5b13152vyo9f6oei6wd https://status.alaiko.com/incident/cl6lsxw5b13152vyo9f6oei6wd We are planning for a scheduled maintenance of our search engine which is being used in dashboard (app.alaiko.com) Type: Maintenance Duration: 3 hours and 30 minutes Affected Components: Dashboard (app.alaiko.com) Apr 13, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 13, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 13, 18:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 3 hours and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 13 Apr 2022 18:00:00 +0000 https://status.alaiko.com/maintenance/cl1xarecd220253dqoi8xljjhdy https://status.alaiko.com/maintenance/cl1xarecd220253dqoi8xljjhdy Our tracking data provider has an outage which leads to some tracking IDs not being updated. Fulfillments to the shop systems work as usual. Type: Incident Duration: 23 hours and 39 minutes Affected Components: Order processing & fulfillment updates Apr 8, 12:58:21 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 9, 12:58:00 GMT+0 - Resolved - We implemented a fix and currently monitoring the result. Type: Incident

Duration: 23 hours and 39 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>12:58:21</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>12:58:00</var> GMT+0</small><br><strong>Resolved</strong> - We implemented a fix and currently monitoring the result..</p> ]]> Fri, 8 Apr 2022 12:58:21 +0000 https://status.alaiko.com/incident/cl1qfou62638063ftnc9qz84zcf https://status.alaiko.com/incident/cl1qfou62638063ftnc9qz84zcf Return label generation is currently not working Type: Incident Duration: 1 day and 54 minutes Affected Components: Service portals Feb 24, 12:30:00 GMT+0 - Investigating - We are currently investigating this incident. Feb 24, 19:22:01 GMT+0 - Monitoring - We have been releasing a major new feature that allows to allow requesting return labels only in certain countries. Unfortunately, this led to a general problem with return label generation. We implemented a fix and currently monitoring the result. Feb 25, 13:24:18 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 1 day and 54 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>12:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>19:22:01</var> GMT+0</small><br><strong>Monitoring</strong> - We have been releasing a major new feature that allows to allow requesting return labels only in certain countries. Unfortunately, this led to a general problem with return label generation. We implemented a fix and currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>13:24:18</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Thu, 24 Feb 2022 12:30:00 +0000 https://status.alaiko.com/incident/cl01bhfcc597450ojmxmgi5hb https://status.alaiko.com/incident/cl01bhfcc597450ojmxmgi5hb Partner API is unreachable Type: Incident Duration: 2 hours Affected Components: Partner API Jan 21, 14:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 21, 16:30:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 2 hours

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Fri, 21 Jan 2022 14:30:00 +0000 https://status.alaiko.com/incident/ckyvkwh2s547501d7ocer73x2vk https://status.alaiko.com/incident/ckyvkwh2s547501d7ocer73x2vk We're having issues with connectivity to BillBee API Type: Incident Duration: 7 hours and 30 minutes Affected Components: Order import Jan 12, 04:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 12, 11:30:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 7 hours and 30 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 12</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 12 Jan 2022 04:00:00 +0000 https://status.alaiko.com/incident/ckyba0rtv84573lilk8782reyh https://status.alaiko.com/incident/ckyba0rtv84573lilk8782reyh Order filtering by status is not working properly Type: Incident Duration: 15 hours Affected Components: Dashboard (app.alaiko.com) Dec 1, 20:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 2, 09:08:05 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Dec 2, 11:00:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 15 hours

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:08:05</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 1 Dec 2021 20:00:00 +0000 https://status.alaiko.com/incident/ckwoq9blj732684my4ebfwljd https://status.alaiko.com/incident/ckwoq9blj732684my4ebfwljd